Privacy
Your information, handled carefully
How information is collected, used and protected when you browse, register, sell, buy, bid or make an offer on Your Sale.
This page provides platform wording for review before launch and should be approved by Your Sale’s legal adviser.
Who we are
Your Sale is an online property auction platform operated by Your Sale Auction Limited at yoursaleauction.com. We are the controller of the personal information collected through the platform. If you have a question about this policy or the way your information is handled, contact the Your Sale team.
Information we collect
Account information: your name, email address, password, account type (Buyer or Business Seller) and, for business sellers, your business name, logo, address, contact telephone number and authorised representatives. Property information: the address, photographs, floorplans, description, guide price, reserve price, sale type, EPC details and viewing dates you provide when creating a lot, together with the solicitor and property owner details you supply when instructing a solicitor. Verification evidence: identity, anti-money-laundering, proof-of-address, proof-of-funds and source-of-funds documents requested before account approval or bidder approval. Transaction information: offers you make or receive, bids placed in an auction, auction outcomes, and the deposit, Buyer's fee and Reservation fee steps that follow. Communications: messages sent between buyers and sellers through the platform, viewing requests and confirmations, and email notification records. Technical information: standard web usage information such as IP address and device type, collected as part of running a secure service.
How we use it
To provide the platform: creating and displaying adverts, arranging viewings, running offers, auctions and bidding, and administering the sale-completion steps after a win or an accepted offer. To keep the platform safe: reviewing and approving accounts, verifying identity and funding evidence, detecting improper bidding, and keeping audit records of bids, auction closures and document access. To communicate with you: emails about account approval, viewing confirmations, offers received, auction results and solicitor instructions. To meet our legal obligations, including anti-money-laundering checks and record-keeping.
Bids and bidder privacy
Approved bidders are shown to other participants only as bidder 1, 2, 3 and so on. Bidder names and contact details are hidden from other users. The link between a bidder number and a person's identity is kept private and is visible only to Your Sale administrators, who may need it to run the auction, verify bidders or resolve a dispute.
Reserve prices and offers
A property's reserve price is confidential and is never displayed publicly. Offers, counter offers and the amounts involved are visible only to the buyer and seller concerned, and to Your Sale administrators for the purposes of administering the sale.
Private documents
Identity, AML, proof-of-address, proof-of-funds and source-of-funds evidence is kept private, is never published on a property advert, and is never shared with other users. Legal packs and contracts uploaded by a solicitor are stored privately and are made available only to approved interested parties — and, for the contract on an unconditional sale, only to the successful buyer after the deposit and Buyer's fee have been paid. Access to these documents is recorded.
Messages and viewings
Messages between a buyer and a seller, including viewing requests and confirmations, are private conversation threads visible only to those parties. Viewing arrangements include the times requested and the parties' contact details, and are visible only to the buyer, the seller and Your Sale administrators.
Sharing your information
We share information only where it is needed to run your sale or purchase: with the seller or buyer on the other side of your transaction, to the extent needed for viewings, offers, the auction result and completion; with the solicitor you instruct, who receives the property details, reserve price and the property owner's contact details; with payment and identity-verification providers when those services are connected, to process deposits, fees and verification checks; and with professional advisers, regulators or law-enforcement bodies where the law requires it. We do not sell your information, and we do not use it to advertise to third parties.
Email notifications
We send emails about account approval, viewing confirmations, offers, auction results and solicitor instructions. Important transactional emails are sent from a Your Sale email address. You can ask us to stop non-essential emails at any time, but emails needed to operate your account or a sale in progress will continue to be sent.
Maps
Lot adverts use Google Maps to show a property's location. When a map is displayed, Google may receive technical information such as your IP address. Google's own privacy policy applies to that processing.
Security
Access to accounts, documents, messages and auction records is controlled by server-side checks and access rules, so private information is only reachable by the people it belongs to and by Your Sale administrators. Documents are stored in private storage and reached through expiring, permission-checked links. Auction decisions, bid acceptance and auction closure are handled by the platform's systems, and an audit record is kept of key actions.
How long we keep information
Account, property, transaction and verification records are kept while your account is open and for as long as needed afterwards to meet legal, accounting and anti-money-laundering requirements, and to resolve any dispute about a sale. Verification evidence is retained in line with anti-money-laundering rules. You can ask us to delete information we no longer need to keep.
Your rights
You have the right to ask for a copy of the personal information we hold about you, to ask us to correct anything inaccurate, to ask us to delete information we no longer need, and to object to or restrict certain uses of your information. To exercise any of these rights, contact the Your Sale team. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes to this policy
This policy may be updated from time to time as the platform's features change. The version published on this page applies to your use of the platform.